GENERAL TERMS AND CONDITIONS FOR INDIVIDUALS

ARTICLE 1 – PURPOSE OF THE CONTRACT

The contract aims to define the terms under which the Service Provider commits to ensure weekly and monthly cleaning for its clients, under the conditions detailed below, especially in the frequency schedule, which is an integral part of the maintenance cleaning contract for individuals (mandatory), including the key handover (optional) and the Checklist (optional).
Maintenance cleaning subscriptions for individuals, with a minimum duration of 12 months, take effect upon the signing of the maintenance cleaning contract for individuals.

The Service Provider is obligated to achieve the agreed result concerning the performance described in the maintenance cleaning contract for individuals, as well as in the Checklist, particularly regarding service quality, frequencies, schedules, and rates.

Maintenance cleaning contracts for individuals: type of subscription, contract duration, and termination notice:

  • SUPREME / PROMAX or STANDARD * / from 20 hours per month: Minimum 12-month contract with a 3-month termination notice.
  • FAMILY / PROMAX or STANDARD * / from 16 hours per month: Minimum 12-month contract with a 3-month termination notice.
  • CONFORT / PROMAX or STANDARD * / from 12 hours per month: Minimum 12-month contract with a 3-month termination notice.
  • PREMIUM / PROMAX or STANDARD * / from 8 hours per month: Minimum 12-month contract with a 3-month termination notice.
  • LIBERTY hourly rate / PROMAX or STANDARD * / subject to availability: No minimum duration or termination notice.
  • PROMAX: Individual maintenance cleaning service, including equipment, professional cleaning products, and consumables.
  • STANDARD: Individual maintenance cleaning service without equipment, professional cleaning products, and consumables.

The Service Provider must comply with the checklist, the hourly reports every quarter (every 3 months), interim payments (if exceeding contracted hours), and the general conditions stipulated in the contract (individual maintenance cleaning contract).

Both the Service Provider and the Client commit to the following terms as per the individual maintenance cleaning contract:

  • Checklist: The Service Provider commits to follow the task checklist.
  • Hourly reports: The Service Provider will provide quarterly reports on the hours worked (every 3 months).
  • Hours in favor of the Service Provider: If contracted hours are exceeded, the additional hours will be recorded and billed in the relevant quarter.
  • Hours in favor of the Client: Unused hours can be applied to cleaning and maintenance services during the contract period.
  • General conditions: Both the Service Provider and the Client agree to abide by the General Conditions set forth in the contract (individual maintenance cleaning contract).

The standby service during the company’s vacation period is a priority for clients who have subscribed to a service and signed a contract (individual maintenance cleaning contract).

ARTICLE 2 – QUALITY OF SERVICE

2.1. The Service Provider commits to delivering satisfactory service quality based on the following three criteria: Appearance, Comfort, and Hygiene.

2.1.1. Appearance

In general, appearance refers to the external look of a person or thing as perceived by the eye.

In cleaning services, appearance represents the first visual impression of cleanliness and tidiness.

2.1.2. Comfort

Comfort encompasses the factors that contribute to a feeling of well-being.

In cleaning services, comfort is evaluated based on the following factors:

  • Appearance (as highlighted due to its importance in the previous section),
  • Sensory perceptions: olfactory (smell) and tactile (touch),
  • Safety.

Regarding olfactory perceptions, services should eliminate unpleasant odors caused by various types of dirt through the use of appropriate products.

In terms of safety, techniques and products used for cleaning floors must be selected to ensure that no slippery surfaces pose a danger to users, and that they do not increase the risk of fires.

2.1.3. Hygiene

Hygiene refers to the set of practices and principles aimed at preserving health.

In cleaning services, hygiene is based on the sanitation of both surfaces and ambient environments.

2.2 General Provisions

The work will be carried out under the direct responsibility of the Service Provider, who will delegate a manager for this purpose.

The Service Provider may use water and electricity necessary for the work at no cost to them.

The choice and quality of the equipment to be used (as per the household maintenance cleaning contract) are at the sole discretion of the Service Provider.

The work will be performed according to the frequency schedule outlined in Title I – (household maintenance cleaning contract).

2.3 Compliance with Regulations

The equipment and products used by the Service Provider must be of excellent quality and must in no way cause damage to the equipment and installations of the Beneficiary.

They must comply with current regulations regarding hygiene, safety, and the environment, particularly in terms of waste recovery and disposal. Specifically, the cleaning products used must comply with the regulations; any special products used for specific treatments that do not meet standards must be disposed of by the Service Provider.

Generally, in the course of its services, the Service Provider is solely responsible for ensuring compliance with laws and regulations established by the relevant authorities, so that the Beneficiary cannot be held liable in any way.

The Service Provider agrees to indemnify and hold the Beneficiary harmless if the latter is implicated due to the Service Provider’s failure to fulfill its obligations.

ARTICLE 3 – SERVICE PROVIDER’S PERSONNEL

The personnel assigned to work on the premises under this agreement will be selected by the Service Provider, who remains solely responsible for the actions of its employees, including any criminal acts they may commit.

The Service Provider commits to hiring only individuals with excellent moral standing.

The Beneficiary reserves the right to demand the immediate replacement of any employee whose behavior is deemed unsatisfactory, particularly due to incompetence, negligence, professional misconduct, disrespect towards clients, or failure to comply with internal regulations or safety instructions.

In such cases, the issues will be formally communicated in writing by the Beneficiary to the Service Provider.

The Service Provider’s personnel will be equipped with appropriate tools and equipment provided by the Service Provider for the execution of their tasks.

The Service Provider’s personnel must maintain impeccable appearance.

For services performed during the day, their uniform must allow for easy identification as employees of the company.

The Service Provider’s personnel will remain its employees at all times, and the Service Provider is responsible for handling all social obligations as required by applicable legislation.

ARTICLE 4 – PRICING – BILLING – ADJUSTMENT

4.1. Pricing

The Service Provider agrees to carry out the services at the hourly rate or monthly subscription specified in the Beneficiary’s contract for cleaning services.

The prices quoted are exclusive of tax and include labor, equipment, and necessary products for proper execution of the services. However, water, lighting, and electricity are to be provided free of charge by the Beneficiary.

The prices also include insurance covering the Service Provider’s liability for any material or bodily accidents that may occur during the service, as defined in the article “LIABILITY – INSURANCE.” If services are not carried out on-site, the corresponding services will not be billed for the corresponding period.

4.2. Billing & Reminder Notices

Invoices will be sent by the Service Provider to the Beneficiary at the end of each month via email. They will be addressed to the company specified in the billing section, article 12.

Payment must be made within 10 days from the invoice date.

If the invoice is not paid within this 10-day period, each reminder notice will be charged additionally to the Beneficiary. The cost for each reminder is CHF 40.00.

As a final measure, legal proceedings for debt recovery may be initiated at the Beneficiary’s expense.

4.3. Exceptional Cases

4.3.1. Any additional service not specified in the standard terms of service will require a specific request from the Beneficiary.

4.3.2. Any temporary modification to the areas to be cleaned (e.g., due to renovations) will result in a one-time adjustment.

4.3.3. Any missed or non-respected appointment (according to the schedule) will be billed*.

  • 4.3.3.A. If you need to cancel or change the date or time of your appointment, please notify us in writing (email) 48 hours in advance*.
  • 4.3.3.B. In case of illness or accident, please notify us by email and provide proof as soon as possible*.
  • 4.3.3.C. Cancellations made less than 48 hours in advance will be charged the full value of the service*.

This penalty applies exclusively if the Beneficiary fails to comply with points 4.3.3.A and 4.3.3.B.

4.4. Price Adjustment

The hourly rate or subscription is valid until the expiration of the Beneficiary’s cleaning service contract.

Afterward, the rate may be revised jointly between the Service Provider and the Beneficiary once a year for the following year.

The newly negotiated rates will be reflected in an amendment to the cleaning service contract.

Until notice expires, the applicable rates will be those previously in force.

If no agreement is reached within one month of the parties’ meeting, the contract will continue under the same terms and conditions, including pricing. However, either party may then terminate the contract unilaterally without compensation, provided three months’ notice is given by registered mail with acknowledgment of receipt.

No notice is required for changes to the “LIBERTY” hourly rate.

ARTICLE 5 – LIABILITY – INSURANCE

5.1. Liability

The Service Provider is fully liable to the Beneficiary and any third parties for any damages of any kind that may be caused by the Service Provider, its employees, or any individuals engaged by the Service Provider to assist or fulfill any obligations under this contract. This liability covers damages that may occur during the service provision or afterward, as a direct or indirect consequence of the services rendered.

The Service Provider guarantees to indemnify and protect the Beneficiary from any claims or legal actions that third parties may bring in relation to this contract. The Service Provider agrees to assume all consequences arising from such claims during the performance of its services.

5.2. Insurance

The Service Provider must obtain the necessary insurance coverage to cover all liabilities arising from the execution of this contract, as outlined in the above liability article.

The Service Provider agrees to provide the Beneficiary with proof of insurance upon request.

The Beneficiary is required to notify the Service Provider by email at info@menage-a-domicile.ch regarding any incident reports, as well as provide all necessary information, receipts, or invoices related to the claim.

Upon receiving the Beneficiary’s claim, the Service Provider will:

  • File an insurance claim on behalf of the Service Provider under their professional liability insurance policy.
  • Cover the cost of the damages upon receiving an invoice or receipt.

The Beneficiary is not entitled to deduct any amounts related to damages from the invoices of the Service Provider.

These insurance obligations, both for the Service Provider and any subcontractors for whom they are fully responsible, do not in any way exempt the Service Provider from its responsibilities as defined in the Liability article. The Service Provider remains fully accountable for damages attributable to them or their subcontractors, even if the financial consequences are not entirely covered by the insurance.

ARTICLE 6 – CONTRACT COMMENCEMENT – DURATION – TERMINATION CONDITIONS

6.1. Commencement

The residential cleaning service contract becomes effective upon its signing.

6.2. Duration

The residential cleaning service contract takes effect upon signing for a period of one year (12 months).

6.3. Renewal

This contract will be automatically renewed for an indefinite period unless terminated by either party. Termination must be notified via registered mail with acknowledgment of receipt three months (3 months) prior to the contract’s expiration.

During the automatic renewal period, either party can terminate the contract at any time, following the same notification procedures.

6.4. Early Termination

6.4.1. Termination for Cause

In the event of a failure to fulfill or a breach of any obligation under the residential cleaning service contract by one of the parties, the aggrieved party may immediately terminate the contract without notice and claim damages. This can occur after a written warning (via registered mail with acknowledgment of receipt) has gone unanswered for 8 days.

6.4.2. Enforcement of Services

Additionally, if the services required are not executed, and after a written warning is issued via registered mail, the Beneficiary reserves the right to have the services defined in Article 2 performed by another company of their choice, at the exclusive expense and risk of the Service Provider.

6.4.3. Unlawful Immediate Termination – Definition

Immediate termination is lawful if it is based on just cause.

– Cases: A just cause often refers to conduct contrary to the residential cleaning service contract by one of the parties. The violation of the contract must be based on a fault, and the party terminating the contract must not have committed any fault themselves.

– Consequences: A) Dissolution of the residential cleaning service contract. B) The right to claim damages: The Service Provider is entitled to claim the amount they would have earned until the end of the contract’s term.

ARTICLE 7 – SUBCONTRACTING

The Service Provider is strictly prohibited from subcontracting the services covered by this contract to any third party, whether an individual or an entity, for any reason.

Failure to comply with this essential clause will allow the Beneficiary to terminate the residential cleaning service contract without any compensation or notice.

This contract has been established with specific regard to the person managing the Service Provider’s company. Should this individual leave the company, change positions, or engage in other activities within the company, the Service Provider is obligated to notify the Beneficiary by registered mail with acknowledgment of receipt. The Beneficiary must give explicit consent for the continuation of the services; otherwise, the contract will be immediately void. This provision also applies in the event of any change in the Service Provider’s capital structure, regardless of its scale or nature.

ARTICLE 8 – INFORMATION

The Service Provider commits to providing the Beneficiary with all relevant information. This includes not only information arising from legal, regulatory, or normative obligations but also any information that may be of interest within the context of the relationship between the Service Provider and the Beneficiary.

ARTICLE 9 – CONFIDENTIALITY

The Service Provider commits to not disclosing any information they may become aware of during their activities with the client to any third parties.

ARTICLE 10 – ÉLECTION DE DOMICILE

For the application of these terms and any related matters, each party elects a respective domicile. The addresses are specified in the heading of the cleaning and maintenance contract; each party must notify the other of any address change.

ARTICLE 11 – JURISDICTION

In the event of a dispute concerning the execution or interpretation of this contract, only the court located at the defendant’s registered office will have jurisdiction.

ARTICLE 12  – INVOICING

If a contract or subscription is concluded, invoicing will be done on the 20th of each month, by email, using the e-invoice solution. You will receive your invoices electronically for free. Otherwise, any processing and mailing fees will be borne by the client. Our invoices will be made out to Ménage à domicile Sàrl, located at Les Troncs 1, 1724 Le Mouret. Payment of all invoices will be due within 10 days from the date of invoicing.

ARTICLE 13  – OUR RATES INCLUDE

Our rates include the salaries and 13th-month payments of the employees, social charges (FER CIFA), vacation, illness, and accident replacements, personnel management, professional civil liability, and memberships in the following organizations:

  • CPPREN – Professional Joint Commission for Cleaning (Romandie)
  • FREN – Swiss Federation of Cleaning Entrepreneurs (Romandie)
  • SREN – Swiss Cleaning Companies Solution (Romandie)
  • CPPFN – Professional Joint Commission for Cleaning (Fribourg)
  • SYNA – Swiss Trade Union of the Cleaning Sector.

ARTICLE 14  – OUR PRICES

  • Currency and VAT:
    All our prices are quoted in CHF (Swiss francs). VAT of 7.7% is not included in these prices. From January 1, 2024, the VAT rate will be adjusted to 8.1%.
  • Price Modifications:
    The prices shown are indicative and may be changed at any time, without notice, unless there is an existing cleaning and maintenance contract for individuals.
  • Conditions for Modification:
    If there is an existing cleaning and maintenance contract for individuals, the prices will remain fixed according to the terms of the contract, unless a price revision is agreed upon in accordance with the contract’s provisions.

ARTICLE 15  – MODIFICATIONS

Ménage à domicile Sàrl reserves the right to modify these general terms and conditions at any time. Any modifications will be made available on our website.

ARTICLE 16  – FORUM AND APPLICABLE LAW

All contractual relationships are governed by Swiss law. Any disputes arising in connection with this contract will, if possible, be resolved amicably. If an amicable solution proves impossible, the parties agree to submit to the exclusive jurisdiction of the courts at the location of the provider’s registered office and to extend their jurisdiction accordingly.

GENERAL TERMS AND CONDITIONS FOR PROFESSIONALS

ARTICLE 1 – OBJECT OF THE CONTRACT

The purpose of this contract is to define the terms under which the Provider commits to ensuring the weekly and monthly cleaning services for the client, as specified below, including the frequency grid, which forms an integral part of the cleaning and maintenance contract for professionals (mandatory), and optionally the key release and the checklist.

The cleaning and maintenance subscriptions for professionals have a minimum duration of 12 months and take effect upon signing the cleaning and maintenance contract for professionals.

The Provider will be bound by an obligation of results concerning the execution of the services described in the cleaning and maintenance contract for professionals, as well as in the checklist, particularly regarding service levels, frequencies, timings, and rates.

Types of Cleaning Maintenance Contracts for Professionals:

  • BURONET / PROMAX or STANDARD subscriptions * (from 2 to 25 hours per month): Contract duration of at least 12 months with a 3-month notice period.
  • BATINET / PROMAX or STANDARD subscriptions * (from 2 to 25 hours per month): Contract duration of at least 12 months with a 3-month notice period.

PROMAX : Cleaning and maintenance service for professionals, including devices, professional cleaning products, and consumables.
STANDARD : Cleaning and maintenance service for professionals, excluding devices, professional cleaning products, and consumables.

The Provider must comply with the checklist, hour counts, every quarter (every 3 months), interim invoices (if hours exceed the contractual limit), and the general conditions (Title II) stipulated in the contract (cleaning and maintenance contract for professionals).

Emergency service during company vacation periods is a priority for clients who have subscribed to a service plan (Title II) in the contract (cleaning and maintenance contract for professionals).

ARTICLE 2 – SERVICE DEFINITION

2.1 Service Quality

The Provider commits to ensuring satisfactory service quality based on the following three criteria: Appearance – Comfort – Hygiene.

2.1.1 Appearance:

In general terms, appearance refers to the external look under which a person or object is presented to the viewer. In the context of cleaning, appearance refers to the initial visual impression of cleanliness and tidiness.

2.1.2 Comfort:

Comfort is defined by all the factors that create a sense of well-being. In cleaning, comfort is assessed through the following elements:

  • Appearance (as defined in the section above due to its importance),
  • Perceptions: olfactory and tactile,
  • Safety.

For olfactory perceptions, the services should eliminate unpleasant odors using appropriate products. Regarding safety, the techniques and products used for floor cleaning should be selected to ensure that surfaces are not slippery or dangerous for users and do not pose a fire hazard.

2.1.3 Hygiene:

Hygiene refers to practices and principles concerning the maintenance of health. In cleaning, hygiene involves the sanitation of both surfaces and ambient atmospheres.

2.2 General Provisions

The tasks are carried out under the direct responsibility of the Provider, who will assign a supervisor for this purpose. The Provider may use water and electricity necessary for the execution of the tasks without charge. The choice and quality of the equipment used will be at the sole discretion of the Provider.

The work will be performed according to the frequency schedule outlined in TITLE II – Conditions for Professionals. The Provider commits to supplying all necessary products, clothing, and equipment in sufficient quantities and will ensure their timely replenishment or replacement.

2.3 Regulatory Compliance

The equipment and products used by the Provider must be of excellent quality and should not cause any damage to the Beneficiary’s materials or installations. They must comply with current regulations regarding hygiene, safety, and environmental protection, especially concerning waste disposal. Cleaning products must meet legal standards, and any specific products that require special treatments and do not comply with norms must be disposed of by the Provider.

In general, the Provider must ensure compliance with all applicable laws and regulations established by the competent authorities, so the Beneficiary’s responsibility is not compromised in any way. The Provider agrees to indemnify and hold the Beneficiary harmless in the event of any legal action due to the Provider’s failure to meet obligations.

ARTICLE 3 – PROVIDER’S PERSONNEL

The personnel assigned to work on the premises under this agreement will be selected by the Provider, who will remain solely responsible for their actions, including any wrongful acts they may commit.

The Provider agrees to hire only individuals of exemplary character.

The Beneficiary reserves the right to demand the immediate replacement of any personnel whose behavior is unsatisfactory, whether due to incompetence, negligence, professional misconduct, disrespect towards clients, or failure to adhere to internal regulations or safety instructions.

In such cases, the Beneficiary will notify the Provider in writing of the misconduct.

The Provider’s personnel will be equipped with appropriate tools and materials necessary for performing their duties, supplied by the Provider.

The Provider’s personnel must maintain a professional and immaculate appearance at all times.

For daytime tasks, the uniform must allow for easy identification of the company staff.

All Provider’s personnel will remain under the Provider’s authority at all times, and the Provider will be responsible for meeting all social obligations as required by the law in force.

ARTICLE 4 – PRICING – INVOICING – REVISION

4.1. Pricing

The Provider commits to performing the services at the hourly rate specified in Article 7.

The prices quoted exclude taxes and include labor, equipment, and necessary products for the successful completion of the work. However, water, lighting, and electricity will be supplied free of charge by the Beneficiary.

The prices also include insurance covering the Provider’s liability for any material or bodily accidents that may occur during the service, as defined in the “LIABILITY – INSURANCE” section.

Failure to perform work on the premises will result in the non-invoicing of the corresponding services for the relevant period.

4.2. Invoicing

Invoices will be issued by the Provider to the Beneficiary at the end of each month. They will be made out to the company as defined in the invoicing section of TITLE II of this agreement.

Payment is due within 10 days from the invoice date.

4.3. Exceptional Cases

Any additional services not covered by the standard specifications will require specific requests from the Beneficiary.

Temporary changes to the cleaning areas (due to construction, for example) will result in a one-time price adjustment.

4.4. Price Revision

The hourly rate for services is applicable until the contract’s expiration.

Afterward, it may be reviewed jointly by the Provider and Beneficiary once per year for the following year.

Newly negotiated rates will be formalized through an addendum to the contract.

If no agreement is reached within one month from the meeting between the parties, the contract will continue under the same terms and conditions, including the pricing.

However, either party may unilaterally terminate the contract without compensation by giving three months’ notice via registered letter with acknowledgment of receipt.

Until the notice period expires, the applicable rates will remain those previously in force.

ARTICLE 5 – LIABILITY – INSURANCE

5.1 Liabilities

The Provider is fully liable to the Beneficiary and any third party for any damages of any nature that may be caused by the Provider, their employees, or any persons the Provider may engage to assist or fulfill an obligation under this contract. This liability applies both during the intervention and after the services have been completed, for any direct or indirect consequences arising from those services.

The Provider declares that they will assume responsibility for any claims or actions brought by third parties against the Beneficiary in connection with this contract and agrees to cover all resulting consequences related to their services.

5.2 InsuranceThe Provider must obtain the necessary insurance coverage to cover the liabilities incurred as a result of the execution of this contract, as defined in the above article.

The Provider agrees to provide the Beneficiary with proof of insurance upon request.

These insurance obligations, whether for the Provider or their subcontractors (for whom the Provider assumes full responsibility), do not exempt the Provider from the liabilities outlined in the “Liabilities” section. The Provider remains responsible for damages attributable to both themselves and their subcontractors, particularly those that are not, in whole or in part, covered by insurance policies.

ARTICLE 6 – CONTRACT COMMENCEMENT – DURATION – TERMINATION CONDITIONS

6.1 Commencement

The professional cleaning and maintenance contract comes into effect upon its signature.

6.2 Duration

This contract takes effect from the date of signature for a period of one year.

6.3 Renewal

The contract is automatically renewable for an indefinite period unless terminated by either party via registered letter with acknowledgment of receipt, three months (3 months) prior to the expiration date.

During the automatic renewal period, either party may terminate the contract at any time, following the same notice procedures.

6.4 Early Termination

6.4.1. Termination for Fault

In the event of a failure to fulfill or a breach of any obligation under this contract by either party, the injured party may immediately terminate the contract without notice, subject to potential damages, after a formal notice by registered letter with acknowledgment of receipt has remained unaddressed for 8 days.

6.4.2. Forced Execution

Additionally, in case of non-performance of the required services and after formal notice via registered letter, the Beneficiary reserves the right to have the services outlined in Article 2 carried out by another company of their choice, at the sole cost and risk of the Provider.

ARTICLE 7 – SUBCONTRACTING

The Provider is prohibited from subcontracting the services covered by this contract to any individual or legal entity, for any reason.

If this essential clause is not observed, the Beneficiary may terminate the contract without compensation or notice.

This contract is concluded based on the involvement of the Provider’s company manager. If the manager were to leave the company, change position, or shift activities within the company, the Provider agrees to notify the Beneficiary by registered letter with acknowledgment of receipt. The Beneficiary must expressly approve the continuation of services, otherwise the contract will be rendered null and void immediately.

The same applies in the event of any change in the Provider’s capital, regardless of the scale or nature of the change.

ARTICLE 8 – INFORMATION

The Provider will supply the Beneficiary with all relevant information, including not only those required by legal, regulatory, or normative obligations but also any information that could be of interest within the context of their business relationship.

ARTICLE 9 – CONFIDENTIALITY

The Provider agrees not to disclose to third parties any information they may become aware of during their activity with companies and clients.

ARTICLE 10 – ELECTION OF DOMICILE

For the application of these terms and their consequences, both parties elect domicile at their respective headquarters as stated in the contract. Each party must inform the other of any changes to their company address.

ARTICLE 12 – SNOW-COVERED SIDEWALK

During weekly services, snow must be removed from the sidewalk. The snow should be piled along the edge of the sidewalk, not in the gutter, to allow water to continue to flow. In areas where snow and/or ice has been cleared, de-icing salt must be spread, which will be provided by the Beneficiary.

Outside of the weekly services, in the event of snow, the treatment described above will be performed at the Beneficiary’s discretion.

ARTICLE 13 – SCHEDULES

Weekly services will have a time limit set by the Beneficiary.

Before the start of the service, the Provider must present the service sheet (Appendix 1) to the Beneficiary or their representative for signature.

ARTICLE 14 – MISCONDUCT – STAFF REPLACEMENT

In the event of theft, attempted theft, misconduct, or any other wrongful act by one of the Provider’s employees that negatively impacts the Beneficiary’s interests, regardless of the severity, the Provider agrees to replace the concerned employee for future services upon the Beneficiary’s written request.

ARTICLE 15 – INVOICING

If a contract or subscription is agreed upon, invoicing will be done on the 20th of each month via email, using the e-invoice solution, through which you receive your invoices electronically at no cost. Otherwise, the processing and mailing fees will be charged to the client. All invoices will be issued in the name of Ménage à domicile Sàrl, based at Les Troncs 1, 1724 Le Mouret. Payment for all invoices must be made within 10 days of the invoice date.

ARTICLE 16 – WHAT OUR PRICES INCLUDE

Our prices cover salaries and the 13th-month salary for employees, social security contributions (FER CIFA), vacation, illness, and accident replacements, staff supervision, professional liability insurance, and memberships in professional associations (CPPREN – Commission Professionnelle Paritaire Romande en Nettoyage / FREN – Fédération Romande des Entrepreneurs en Nettoyage / SREN – Solution Romande des Entreprises en Nettoyage / CPPFN – Commission Paritaire Professionnelle Fribourgeoise Nettoyage / SYNA).

ARTICLE 17 – OUR PRICES

All prices are in CHF and do not include VAT at 7.7%. (The rate will be adjusted to 8.1% starting January 1, 2024.)

All prices listed are indicative and may be modified at any time without notice unless a signed maintenance and cleaning contract is in place.

ARTICLE 18 – MODIFICATIONS

Ménage à domicile Sàrl reserves the right to modify these general terms and conditions at any time. Changes will be made available on our website.

ARTICLE 19 – JURISDICTION AND APPLICABLE LAW

All contractual relationships are subject to Swiss law. Any disputes that may arise regarding this contract will, whenever possible, be settled amicably.

If an amicable resolution is not possible, the parties agree to submit to the exclusive jurisdiction of the courts at the provider’s headquarters and extend their jurisdiction accordingly.

GENERAL TERMS AND CONDITIONS OF SALE

ARTICLE 1 – SCOPE OF APPLICATION

These general terms and conditions of sale apply to all orders placed on the website www.menage-a-domicile.ch.

ARTICLE 2 – PRODUCT AND DELIVERY OFFERS

2.1. The website www.menage-a-domicile.ch offers a range of products primarily for home equipment, which can be purchased online with delivery options.

2.2. For orders placed on our website, please take note of the following:

2.3. Free delivery for our clients (individuals and companies) *

* Exclusive offer for Ménage à domicile Sàrl clients or orders over CHF 400.00

2.4. In-store pickup **

** Offer available only to consumers residing in Switzerland.

2.5. Delivery of large home appliances and bulky cleaning accessories ***

*** Delivery fee: CHF 14.50 / max. 10 kg. Offer available only to consumers residing in Switzerland.

2.6. Delivery of cleaning products, accessories, and consumables ****

**** Delivery fee: CHF 9.50 / max. 5 kg. Offer available only to consumers residing in Switzerland.

ARTICLE 3 – ACCEPTANCE OF TERMS

3.1. By confirming an order placed on www.menage-a-domicile.ch, you accept these general terms and conditions of sale in their entirety. It is strongly recommended that you read them before confirming any order.

3.2. At every stage of the ordering process, the essential conditions of your order will be reiterated, and you will be required to validate them.

ARTICLE 4 – CAPACITY AND USE

4.1. By ordering on www.menage-a-domicile.ch, you acknowledge having full capacity to commit under these terms and declare that the purchase of these products is intended for personal use.

4.2. You are informed that the products sold on www.menage-a-domicile.ch are for personal, non-intensive use and are not intended for professional, collective, or associative use.

ARTICLE 5 – AMENDMENTS TO TERMS

5.1. To provide the best service, we reserve the right to modify these terms and conditions at any time.

5.2. Only the terms and conditions in effect at the time of order will apply.

5.3. You may save or print the current terms for future reference.

5.4. These terms are valid for the duration of the service until the end of any warranties.

ARTICLE 6 – PRODUCT AVAILABILITY AND PRICES

6.1. Product availability and prices are subject to change at any time and are valid as long as they are visible on the site, within stock limits.

6.2. All product prices on www.menage-a-domicile.ch are in CHF, including VAT and eco-participation, but exclude delivery and setup fees.

6.3. Offers and prices on www.menage-a-domicile.ch are valid only for online orders with home delivery.

6.4. Unless otherwise stated, no product can be exchanged or refunded for personal convenience beyond the right of withdrawal period.

6.5. Otherwise, you would lose any warranty rights with us or our suppliers.

ARTICLE 7 – ORDER REJECTION

7.1. To ensure product availability for all customers, we reserve the right to refuse or limit any order deemed abnormal in terms of quantity compared to usual consumer orders.

7.2. We also reserve the right to refuse any order from a customer with a history of payment disputes on prior orders.

ARTICLE 8 – PRICING

All our prices are in CHF and include VAT at 7.7%. (The rate will adjust to 8.1% as of January 1, 2024.)

All prices are indicative and can be modified at any time without prior notice.

ARTICLE 9 – MODIFICATIONS

Ménage à domicile Sàrl reserves the right to modify these general terms at any time. Any changes will be available on our website.

ARTICLE 10 – GOVERNING LAW AND JURISDICTION

All contractual relations are governed by Swiss law. Any disputes that may arise regarding this contract will, where possible, be settled amicably.

If an amicable resolution is not possible, the parties agree to submit to the exclusive jurisdiction of the competent courts at the provider’s headquarters and extend their jurisdiction accordingly.